BTA8100 BT recently developed problem

[awc5004]

I have owned my 8" tube since October 2011. Up until a few days ago, I couldn't be happier with the purchase.

Recently my tube has started producing sounds of what I can only describe as random hits of distorted bass.

It doesnt matter if the radio is on or off and every time it turn on the car, it produces about a 5 - 10 sec "hit" of distorted bass.

Also, I noticed that if you move the tube or slightly tap the back of it, it produces the sound as well.

My only guess is that a connection might be loose?

Thanks for reading!

[Geneh]

Unscrew the amp from the cabinet and make sure all the mounting screws on the inside of the amp are still tight.

[awc5004]

Originally Posted by Geneh

Unscrew the amp from the cabinet and make sure all the mounting screws on the inside of the amp are still tight.

Hoping to send this in since it is still under warrenty.

Is there a customer service number?

[CJ]

Contact customer service at (800) 843-8823. You will need to provide the model and serial number for the unit. The serial number can be found on the inside rim of the half moon port on top of the tube. Anyone in customer service can assist you with setting up a return authorization for you.

[awc5004]

Originally Posted by CJ

Contact customer service at (800) 843-8823. You will need to provide the model and serial number for the unit. The serial number can be found on the inside rim of the half moon port on top of the tube. Anyone in customer service can assist you with setting up a return authorization for you.

Well i got an RMA number, but I forgot to ask about a return address!

Its after hours now, so does anyone know the return address?

Thanks

[CJ]

the address you need to ship your unit to is:

Southern Audio Services, Inc.
14763 Florida Blvd.
Baton Rouge, LA 70819

Make sure you put your RA number on the outside of the box.

[awc5004]

Originally Posted by CJ

the address you need to ship your unit to is:

Southern Audio Services, Inc.
14763 Florida Blvd.
Baton Rouge, LA 70819

Make sure you put your RA number on the outside of the box.

Thanks a ton!

[awc5004]

Also, I dont know why, but my last 2 posts, where I included pictures, are not showing up.

Anyways, after my tube completely stopped working, I unscrewed the amp to find the 2 boards not connected. From pictures Ive seen, they should meet at a 90* angle.

I find this strange because my tube has been strapped down in my trunk for about 9 months and hasnt had any problems until now.

I just sent my RA in today so hopefully they can reattach the boards.