HiFi sound connection

[fernigate]

Here's the story:

2 months ago, I was looking to get this item:
ELA-BCM - Bass Control Module for EL Series Amplifer
Model #: ELA-BCM

Since you can't buy it directly from Bazooka.com, the site refered me to hifisoundconnection.com to buy (authorized dealer I guess).
I've never received my item and cannot reach their customer service because there's none.. I've looked over Internet for this company and there's a lot of people that had the same experience as me.

My question: How can bazzoka.com refer to buy their products from a company that screws people???