Re: EL10190PP Issues
I'm sorry to hear you are experiencing problems again with your unit. I talked to our technician and he asked that you send the amplifier in to us for him to check out personally. Please contact our customer service department at (800) 843-8823 and inform them you need an RA #. If your last RA was within 60 days, we can issue a call tag for your amplifier so that you do not have to pay shipping again. To make sure the problem is with the amplifier, you can also contact technical support to make sure the woofers are good before sending anything back to us. Again, we apologize for the failure of the product. Once we get it back, we can then investigate to determine why the unit has failed so soon.