We are seeing an unprecedented amount of websites, Amazon Stores, and Ebay stores popping up and selling our products at prices that seriously compromise our Authorized resellers ability to offer value added services, such as technical support, merchandising presentation, installation expertise, sales expertise, warranty evaluation, warranty exchange, and many more services that you, our customers, expect. And, while some of you probably think that it is all about price, it truly is NOT. No business can survive on price alone, and the added services are critical to our ability to be constantly getting feedback and product ideas from the field, improving our products, and improving your experience with those products.
With the above in mind, I am seriously considering creating a "Consumer Watch Mystery Shopper" program that will allow you to benefit from helping us track down where these guys are getting our products. Here is what I am thinking:
1. All Bazooka woofers, tubes, amps, and speakers are individually serialized and those serial numbers are tracked in our system when the product is shipped to Authorized resellers or Distributors. Removal of that serial number VOIDS the warranty.
2. SAS does NOT Authorize Brick and Mortar retailers or Distributor to sell over the web. Our Authorized Internet Resellers are specifically appointed under separate contract with specific guidelines and service level requirements to insure consumers are not getting taken advantage of.
3. The only way that these Unauthorized websites can be getting our product is that they are either misrepresenting themselves to us as a Brick and Mortar store or the product is being transfered/transhipped in violation of our Authorized Dealer/Distributor Agreements.
How can you help?
1. Understand that Price is not the only issue. Devaluing the brand and products is not in ANYONE's best interest. Yes, you might get a "good deal" once or twice, but in the long run the goods and services WILL be compromised.
2. Get qualified to help SAS BUY product from these unauthorized websites on a selective basis! (see requirements and incentives below)
1. You MUST become an active TRUSTED member of this board, with a minimum of 100 posts.
2. You MUST first correspond with me, personally, and receive my specific approval BEFORE purchasing a product.
3. You MUST purchase NEW unopened product and be willing to send it to SAS BEFORE opening the original, SEALED, shipping carton in which you received it from the unauthorized reseller.
4. You MUST agree to the Terms of this program that will be sent to you in advance BEFORE making your purchase.
5. You MUST be willing to wait a few weeks before enjoying your purchase!
6. You MUST buy CURRENT, NEW, NEVER OPENED products.
CASH OR FREE PRODUCT!!!
1. You can receive the product back along with a full refund of the purchase price and total round trip shipping charges.
2. You can receive the product back along with ANOTHER product of equal value to that which you purchased on our behalf absolutely FREE!!! So, if you need a 4-channel amp to go with a mono amp you bought under this program...no problem!
Guys, please give me your feedback on this idea, and let me know if you think it will work and if you would be interested in helping us out. If enough of you give me a
, then we will take the next step toward implementing the idea. But, if you guys don't like the idea
then it is doomed from the start, and we will drop it.
Please comment, and be HONEST!